Refund policy

GENERAL POLICY FOR RETAIL CUSTOMERS

Exchange/ Refund on merchandise with a valid proof of purchase within 30 days following the date of purchase and the items must be as new (unused, uninstalled, returned in its original condition and packaging) with undamaged box and original pieces if there are any.

  • Reimbursement on deposit accepted within 7 days following the initial date of the deposit
  • If merchandise presents manufacturer's defects or missing piece(s) upon purchase, client should report this to info@royalbath.ca within 24 hours of the purchase date. Exclusion applies to clearance items, demonstrators and damages from exterior causes.
  • Royal Bath does not take responsibility for the damages on products once it leaves the warehouse.
  • Please note: All products for delivery or pick-up have already been 100% inspected before it leaves the warehouse.
  • Royal Bath reserves the right to refuse an exchange/ refund if one of the conditions is not respected.
  • Exclusion applies to shower heads and accessories (Valid model exchange + refund within 2 months after purchase).
  • We do not cover shipping fees.

Stocking fees will be charged starting at 30% if:

  • Exchange or refund on merchandise is not returned in the original conditional (e.g. damaged box, used, missing parts, etc.)
  • Mass returns
  • Returns that surpass the number of days of our Exchange/Returns policy

Clearance Items

  • All clearance items and demonstrators are final sale

‍

POLICY FOR WHOLESALE CUSTOMERS

  • Click here to print the returns form (only valid for customers who have weekly orders with our in-house delivery).
  • Exchange and returns valid within 90 days following the purchasing date with proof of purchase.
  • If the returned merchandise is not in its original condition/ returned later than 90 days/ without valid reason, there will be re-stocking fees of 30% that will be charged.
  • Customers are responsible to examine the merchandise upon receipt to see if everything is in its proper condition. If the received merchandise is missing, damaged, etc., the client is responsable to communicate Royal Bath within 48 hours following the delivery.
  • Given the complexity of handling bulky and/or heavy products, Royal Bath reserves the right to refuse a return of an accumulation of heavy and/ or bulky products (such as toilets, vanities, vasques, tubs, sinks, shower doors and bases) or charge a 30% re-stocking fee.